Customer and Colleague Engagement Service Associate
Location: 1138 Budapest
We established our service centre supporting Tesco’s operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people – customers and colleagues – globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Services & Technology we support our business in operating efficiently and serving shoppers a little better every day.
Responsibilities:
• Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and general customer service for Hungary
• Troubleshooting, delivering great service experience, resolving issues
• Taking ownership of the issue
• Escalating contacts efficiently
Requirements:
• Graduate/ high school education
• Intermediate level English knowledge
• Advanced Czech/Slovak/Hungarian language knowledge
• Experience in Customer Service is an advantage
• Basic Computer Skills
• Experience in using MS Office (Excel, Word & PowerPoint)
What We Offer?
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
• Competitive Compensation package based on your experience and skills (Cafeteria, mobile phone, 10+5% shopping discount in every Hungarian Tesco store)
• Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible Working policy (e.g.: home-office)
