CZ/SK Customer and Colleague Engagement Centre Associate




We established our service centre supporting Tesco’s operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, payroll and internal helpdesk. Besides these, we have a modern Technology Hub developing software and applications used by millions of people globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are ready to learn and develop themselves. At Tesco Business Services & Technology we support our business operating efficiently and serving shoppers a little better every day.

CZ/SK Customer and Colleague Engagement Centre Associate

Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and general customer service for Hungary, Slovakia and Czech Republic
Troubleshooting, delivering great service experience, resolving issues
Taking ownership of the issue
Escalating contacts efficiently
Graduate/ high school education
Advanced Czech or Slovakian language knowledge
Intermediate English knowledge
Experience in Customer Service is an advantage
Basic Computer Skills
Experience in using MS Office (Excel, Word & PowerPoint)
Willingness to move to Hungary/Budapest

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

Competitive Compensation package based on your experience and skills (Cafeteria, 10% shopping discount in every Hungarian Tesco store)
Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
Solid Business Background with more than 100 proud years of company history
We are a Great Team and we are not fond of any formalities here
Modern Office with great location (e.g.: free parking)
Flexible Working policy (e.g.: Home-office)
Language allowance
Relocation package when permanently moving to Budapest, Hungary

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