Standszám:
Job Purpose:
Help end-users by resolving their IT issues and queries
Provide support through email, chat or phone
Support our customers and English
Main responsibilities of the role:
Deal with software and connection-related issues
Use automated diagnostic programs to solve network programs
Use helpdesk software to call with descriptions of issues, progress, and solutions
Escalate complex cases to Level 2 agents
The benefits of this role in addition to base salary:
Free online training programmes on Udemy and NorthStar
Flexible hybrid working, remote work is possible
Multicultural environment with 25+ Nationalities
Main requirements of the role:
Good command of English both written and verbal
Effective communication with clients at every level
Ability to find creative solutions to problems
An interest in the world of IT
Ha szeretnéd a profilodba menteni az állást, akkor lépj be, vagy regisztrálj itt.
