International Cash Collection: Operations Associate (Italian)

Trenkwalder és ETISZ



You are an agile person who is looking for a job where you can use your language knowledge and previous SSC experience? You are willing to have the opportunity to improve your skills and have a clear career path what you can complete step-by-step? Than stop looking, because you are at the right place!

Your tasks:
– Ensure customer payments are made on time and in compliance
– Responsible for maximising cash receipts from outstanding debts without compromising customer satisfaction
– Proactively manage customers using appropriate communication methods, ensuring quality and professionalisation standards are not compromised, in order to ensure payment promises are met and deliver cash targets
– Manage assigned collection portfolios in adherence
– Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner
– Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages
– Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged
– Protect and develop customer loyalty by appyling Credit Management best practices and using knowledge of the end-to-end Billing process
– Maintain complete, clear and accurate records and ensure that all reporting is completed by agreed deadlines

Your skills:
– Completed or on-going higher education degree
– Fluent English and fluent italian (both in written and oral)
– Negotiation skills
– Communication skills, ability to communicate with customers, suppliers and other functions is a must
– Financial knowledge, basic knowledge of Financial concepts is a must
– You have a minimum one year multinational enviorment experience

It is an advantege if:
– SSC experience
– Payment or finance studies or experience


Your compensation & benefits:
– Outstanding salary and benefit package
– On-going trainings to develop your personal and professional skills
– Home office possibility
– Innovative working environment where your ideas are heard
– Flexible working environment
– Family friendly workplace

Jelentkezésedet várjuk a(z) D28 standon!
Ha szeretnéd a profilodba menteni az állást, akkor lépj be, vagy regisztrálj itt.