About Us
We established our service centre supporting Tesco’s operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people – customers and colleagues – globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Services & Technology we support our business in operating efficiently and serving shoppers a little better every day.
Roles and responsibilities:
Following our Business Code of Conduct and always acting with integrity and due diligence.
Work with Stakeholders and Business Heads to ensure the accurate delivery of forecasting and resource models adapting to changes in volume arrival patterns, contact channel shifts and changes to Marketing Forecasts
Ensure delivery of resource forecast is within HC budgets in collaboration with People and Business heads.
Responsible for timely approval of resource requests based on the incoming demand pattern following the headcount governance process
Drive Utilisation & provide insights to the leadership team through the time management tool
Proactively identify and develop key relationships across the business ensuring that all forecasts and resources proposals are deployed with maximum insight, and appropriate actions are taken to minimize risks to target service levels and/or budget
Ensure accurate staffing levels are driven through the forecasting process to meet the established demand and hit business KPIs
Propose continuous improvement opportunities to improve SLAs / reduce costs and provide increased flexibility
Continually review staffing against plan and work to improve and delivery efficiencies to plan while not impacting Planning relationship with the business
You will be great in this role if you have:
University education
Proficiency in English
Minimum 3 years relevant experience
Experience in a Resource Planning role within a Multi-skilled, multi-channel environment
Project management experience
Strong Microsoft Office Skills including and especially Excel
Written and Verbal Communication skills
Knowledge of WFM systems
Analytical skills
Stakeholder management
What we offer
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
Competitive Compensation package based on your experience and skills (eligibility for annual bonus, Healthcare package, Cafeteria, 10% shopping discount in every Hungarian Tesco store)
Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
Solid Business Background with more than 100 proud years of company history
We are a Great Team and we are not fond of any formalities here
Modern Office with great location (e.g.: free parking)
Hybrid Working policy
