Service Advocate Specialist

Baker Hughes



Are you passionate about building relationships and ensuring customer success?
Do you enjoy being part of a successful team?

Join us

The Remote Service Customer Advocate (RSCA) is the first contact for our global customers on questions and issues related to all Waygate Technologies products.
Daily priorities will be set by the Waygate Global Remote Service Leader. In this role, you will follow defined tools, processes/guidelines and escalation paths, meet day-to-day short-term objectives, and have the ability to resolve issues/queries through immediate action or short-term planning

–As a Service Advocate Specialist, you will be responsible for:
–Partner with other RSCAs within Europe, America and China to manage the RS case backlog.
–Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of issues/queries
–Follow up the issues/queries with the different departments until final resolution/answer and customer satisfaction
–Work very closely and globally with the Remote Service team, Field Service and all other involved/required teams to ensure the best and most timely manner resolution and/or follow/coordinate established escalation paths to support appropriately
–Build strong relationships with the different internal teams and the customers
–Proactively and reactive communication to customers on progress, next steps, changes, and requirements
–Ensure proper and clear documentation of all communications from and to customers and also all relevant details for the customers and their issues/queries.
–Effectively handle queries from the global customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers
–Monitor and report metrics and progress.
–Proactively communicate to leadership where additional support is needed to obtain faster and better resolutions for customers

To be successful in this role you will:
–Bachelor’s degree
–Experience in a technical supporting role or equivalent work experience
–Strong skills in Word, Excel, and Powerpoint and adept at learning new software tools.
–Strong oral and written communication skills (English and German required). Additional languages of French or Spanish are helpful.
–Strong interpersonal skills, team-oriented with the willingness to work remotely in a global team.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
–Working remotely from home or any other work location in Hungary (up to 3-5 days/ week)
–Modern, well-equipped work environment
–Tour assistance (company bus/car reimbursement)
–Sporting opportunities
–Dining options on site

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:
–Contemporary working office policy
–Wellbeing activities by volunteer teams
–Supplementary private medical care option
–Safety net of life insurance
–Additional flexible benefit framework

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