Service Desk Agent Trainee

Deutsche Telekom IT Solutions



Cég leírása
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Állás leírása
Technical support by telephone or email on software and hardware problems at the Service Desk (First and Second Level)
Daily contact with the client and colleagues within the group
Prioritization, classification and documentation of malfunctions in a ticket system
Final, comprehensive end-to-end function test, if necessary with the customer
Initiate difficult/complex diagnoses
Forwarding of tickets to support units
Control and monitoring of tickets according to service level agreements
If required, customer-related proactive fault management (observation and evaluation of alarm messages and initiation of necessary measures)
Updating of system data and knowledge database; order completion
User Rights administration
Incident and Change management
Opportunity to optimize daily processes


Ongoing university studies
Fluent English & German and Hungarian knowledge
Basics of computer skill (knowledge of Microsoft products – Outlook, Word, Excel, Powerpoint)
Openness to novelties
Willingness to learn
Good stress tolerance
Good communication skills


Advanced IT knowledge
Knowledge of ticketing systems / tools

További információk
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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