Service Management Specialist

Trenkwalder és ETISZ



We’re looking for heroes to our multinational partner. Join and discover one of the world’s leading communication services company which has over 100 years of history. Apply now!

Your tasks:
Leading, managing and delivering Service Improvement Plans (SIP) following industry standard practices
Proactively identifying areas of improvement with cultivating fruitful partnerships both internally and externally
Holds responsibility for successful SIP delivery with measurable improvement to the service area of focus
Customer engagement: responsible for driving continual improvements within the organization, helping to move toward greater account development and net promoter scores
Responsible for specific customers stakeholders acting as their advocat to drive internal development and improvement of various service units
Responsible for delivery against contractual SLAs and key business measures
Facilitate the growth necessary to support BT’s new business initiatives
Ability to provide cross functional collaboration across all departments in the company
Data Analytics
Strategic Thinking
Communication & Presentation

Your skills:
Bachelor’s degree in relevant field
5+ years of experience in leading, managing and delivering service improvement initiatives
Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles
Deep understanding of Service Management best practices frameworks such as ITIL
Experience with development of solution processes
Experience with project management methodology and techniques
Desirable experience with Lean, SixSigma, TQM etc.
ITIL 4 Certified
Microsoft Excel & PowerPoint
Communication skills
Presentation skills
Time management
Upper-Intermediat or higher English language knowledge

Your compensation & benefits:
Competitive salary and benefit package
Company car
Being part of the Hungarian Project and Programme Manager HUB, which serves the whole EMEA region
Regular knowledge sharing sessions, as well as out of office events
Flexible working hours (depending on your current allocation and customer needs)
Internal training framework
Employee and Family Friendly Workplace
Opportunity to work from Home
Private health insurance package

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