How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

What youll be doing
– Reaching out to customers with outstanding invoices after their policy has ended primarily through outbound phone calls, email and SMS.
– Actively guiding, negotiating and influencing customers to clear their outstanding invoices.
– Liaising with other teams to resolve and respond to customer queries. (e.g. underwriters, claims handlers, premium finance partner, etc.)
– Building expert knowledge of our product, systems, and processes through comprehensive training.
– Keeping compliance at the forefront of your mind, making sure that everything we do and say is in accordance with FCA guidelines.
– Helping to provide the best outcome for our vulnerable customers.
– Working with a fantastic, motivated and intelligent team.

Who you are
– Motivated, driven, and eager to positively influence good customer outcomes and reduce debt.
– You are productive, efficient and target driven, balancing quality with performance.
– You have excellent communication skills (listening, rapport building, negotiation).
– A self-starter who is open to experimenting with different ways of working and adapting to change, as well as working in accordance with the Collection Team’s debt structures and workflows.
– You enjoy finding solutions to problems you come across rather than waiting on others to do this for you.
– You believe in Marshmallow’s products and mission, and are able to utilise your enthusiasm to positively help customers clear their debt and resolve their queries.
– Eager to take on the challenges that come with a growing business.
– Show initiative and not afraid to contribute to help with process improvements.

What were looking for from you
– Experience working in Collections or customer facing roles
– Experience working in an admin role
– You have a goal driven mindset and drive to meet targets
– You have worked as part of a team
– Possess excellent English speaking and writing skills

Perks of the job
– Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you! 🏠
– Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year – on us! – to further your skillset 🤓
– Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚
– Competitive bonus scheme – designed to reward and recognise high performance 🌟
– SZÉP card – Budget to spend on meals, leisure and accommodation 🏝
– Sabbatical Leave – Get a 4-week fully paid sabbatical after being with us for 4 years 🌴
– Work From Anywhere – 4 weeks work from anywhere to use, with no need to come to the office ✈️
– Medicover Blue package – An exclusive pass to top-notch healthcare services🩺
– All You Can Move membership OR Monthly BKK pass – Unleashing your inner fitness guru or having a hassle-free commute – we’ve got you covered! 🤝
– Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!