Are you passionate about building relationships and ensuring customer success?
Do you enjoy being part of a successful team?

Join us as Customer Care Representative with French Speaking Representative

As a Customer Care Representative, you will be responsible for:

• Supporting requests via email, phone and web for direct customers, distributors and the Sales team;
• Handling quote requests and entering purchase orders in SAP;
• Managing allocated key accounts and regions, and back up other
  regions;
• Working in cooperation with team members from Sales, Inside Sales and
• Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again;
• Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers, requirements;
• Co-ordinating service/goods Inwards to coordinate the return of material for repair and or restock;
• Entering and maintaining Customer Master Data plus execution of relevant security checks;
• Using customers’ portals for order management purposes;
• Handling customer claims as first point of contact;
• Supporting the collections team in case of disputed invoices;
• Ensuring all transactions are compliant as per BH policies and Druck Export Control regulations.

To be successful in this role you will:

• To be excellent in spoken and written in French. 
• To be good in spoken and written in English.  
• Graduated commercial apprenticeship 
• Distinct customer focus. 
• To be good team player 
• Experience in direct talk-to customer 
• Good knowledge of MS Office applications and preferably in SAP 
• Ideally basic technical knowledge 

We appreciate you working with us, here’s what you can expect upon joining:

• Home office possibility (after the probation period) 
• Various cafeteria benefits  
• Commuting to work support (car: net 30 HUF/km + gross 25 HUF/km, public transport: 86%)  
• Daily credit on the badge to purchase from followings: fruits, soft drinks, coffee from the vending machines  
• Company bus (from Örs vezér tere or Újpest-Városközpont)  
• Weekend travelling to home support 
• Loyalty bonus  
• On-site sport championships (darts, ping-pong, table football)  
• Health and life insurance  
• Health Week (free screening opportunities)  
• Pilates lessons, gym, recreation room