Roles and responsibilities: Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and general customer service for Hungary, Slovakia and Czech Republic Troubleshooting, delivering great service experience, resolving issues Taking ownership of the issue Escalating contacts efficiently You will be great in this role if you have: Graduate/ high school education Advanced Hungarian and Czech or Slovak language knowledge Intermediate English knowledge Experience in Customer Service is an advantage Basic Computer Skills Experience in using MS Office (Excel, Word & PowerPoint) Willingness to move to Hungary/Budapest What we offer: Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with: Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store) Annual private healthcare package Performance-based annual bonus Minimum of 25 paid leave days per year Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development Solid Business Background with more than 100 proud years of company history We are a Great Team and we are not fond of any formalities here Modern Office with great location (e.g.: free parking) Flexible Working policy (e.g.: home-office) Relocation Bonus when permanently moving to Hungary Language Allowance Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, were committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.