GSCF is the leading global provider of working capital solutions. The company empowers companies and their
financial institution partners to accelerate growth, unlock liquidity and manage the risk and complexity of the
end-to-end working capital cycle. GSCF’s innovative Working Capital-as-a-Service offering combines the power of
an end-to-end connected capital technology platform with expert managed services and alternative capital
solutions.
GSCF’s team of working capital experts operates in over 75 countries, offering a truly global and holistic
perspective to solve working capital efficiency challenges.
 
The Role: 
The Client Success Operations Team is responsible for the diligent management of the assigned Buyers including
country specifics, client servicing, service delivery, exceptions processing, program monitoring and risks
reporting.
How You Will Make an Impact:

• Support clients across EMEA countries.
• Develop and maintain a strong working relationship with numerous customer contacts at various levels
  of the organization and serves as a focal point for customer inquiries, requests, and complaints.
• Provide information by collecting, analyzing and summarizing data, and responding to requests.
• Ensure accuracy and efficiency of operations including collection and monitoring of receivables.
• Prepare materials for use in status account reviews conducted at multiple corporate levels.
• Responsible for territory risk management and customer satisfaction attainment.
• Ensure all customer communications are documented in an accurate and timely manner.
• Ensure accounts operate within approved guidelines and obtain the appropriate level of management
  approval in exception situations.
• Keep customers appraised of the financial health of their account and its ability to support current and
  future financing volumes.
• Proactive account management
• Operate pro-actively at all times
• Share knowledge, new ideas and find better ideas for the team
• Support additional ad-hoc projects

What You Bring to the Team:

• At least 1 year of experience in relevant industry
• Fluent in English and French/German/Italian/Spanish
• Proficient in Microsoft Office especially Excel
• Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables
• Ability to remain poised and calm under pressure
• Strong communication skills both verbal and written
• Highly organized with strong attention to detail
• Team player – energetic, enthusiastic, and personable
• Ability to perform duties with the highest level of confidentiality and integrity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
age, disability, sexual orientation, national origin, or any other category protected by law.