In this role You will:

Be the first line of support for EV customers and charge point hosts across multiple channels including telephone, email, live chat, and social media
Champion bp pulse products and services by staying up to date on developments in our market-leading charging network
Manage, monitor, and respond to customer inquiries including complex or sensitive cases, while ensuring compliance with data privacy and reporting protocols
Play a key role in supporting our expanding global customer base in the EV ecosystem, across B2C, B2B and Demand Partners
Provide specialized support services including account deletion, processing receipts and refunds, and responding to social media inquiries
Manage your own caseload of customer interactions, ensuring exceptional service quality
Investigate and resolve customer dissatisfactions and complaints in a timely and compliant manner
Use multiple systems (e.g., Salesforce, Amazon Connect) to manage cases and document actions
 

What You will need to be successful:

Proficiency in German and English language
Excellent communication skills
Flexibility and resilience to manage evolving processes and workload
Strong multitasking ability to manage customer interactions and administrative tasks efficiently
Good problem-solving skills
Ability to work independently and in a team across a hybrid or hub setup
Experience using CRM platforms like Salesforce and telephony tools like Amazon Connect is good to have
 

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elements
Life & health insurance, medical care package
Flexible working schedule: home office up to 2 days / week, based on team agreement
Opportunity to build up long term career path and develop your skills with wide range of learning options
Family friendly workplace e.g.: Extended parental leave, Mother-baby room
Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
Possibility to join our social communities and networks
Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested
 

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC’s annual employer research. Come and join us!