Main responsibilities

Deliver collections management services to SBO
Review AR ageing reports
Perform collection & dunning from the related system
Determine appropriate escalations & follow-up actions as per defined process
Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
Contribute to business and customer collection strategy reviews
Execute in compliance with Sanofi policies and guidelines
Complete all activities as per the global Core Model and operational KPIs
Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
Pro-actively anticipate operational issues and coach junior analysts
Build, document and transfer CI2C Core Model process knowledge (Level 6/7) relating to collections management
Prepare KPI reports on weekly/monthly basis
Handling ad-hoc task defined by line manager

About you
Experience:

At least 3 years’ experience in Customer service, Order to Cash – Credit & Collection management or similar (essential) preferably in Pharma 
Graduate degree in accounting or finance (advantageous)
Hands-on knowledge of collections & receivable activities (essential)
Experience in working within a Business Services organization (advantageous)
Good business acumen (advantageous) 
Strong problem solving, deductive and analytical skills (advantageous) 
Attentive to detail and works with precision (advantageous)

Hard and Soft Skills:

Technical skills

Hands-on experience of SAP (essential) in S4 Hana preferably, FI (essential) and other accounts receivable related IT tools (advantageous)
Knowledge of Microsoft Office and expertise of MS Excel (essential) 

Interpersonal skills

Ability to interact with internal clients in a professional manner (essential) 
Is self-motivated, well organized, hard-working, detail-minded, clear thinker, quick learner
Well-inclined towards change and has the ability to work under pressure.
Team player, able to work collaboratively transversally and with front line teams with an end-to-end mindset (essential) 
Good communication skills (advantageous) 

Languages:

Excellent English and Greek written and verbal 
Any other European language written and verbal