BT in Hungary

BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture.

Key Purpose of The Role

The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role typically to single account but could have responsibility for a number of accounts which are larger and more complex BT Business accounts. Depending on the account the focus of the role may be pre-sales, delivery, in-life or a combination.

The key purpose of the role is to enhance the customer experience and drive profitable growth. The EA is the customers Trusted Advisor on all things technology and design and as such become an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas.

The EA is accountable for design activities on the account and supports the Client Services Manager directing as necessary on technical elements of service, T&T and operations.

The EA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution. Specifically:

Be part of the Client leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT
Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the account development plan
Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
Provide leadership to the operational teams in moments of major customer jeopardy
Ensure technical risks and issues that could impact the service are owned by the appropriate players
Create, own and execute regular governance forums – at least quarterly – with the Client Partner or Sales Director and VP Technical Design to evidence continuous progress against personal goals and account goals
May lead a sub-vertical and support the wider team in developing opportunities
Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.
 

Key Responsibilities

Core activities:

Know your goals

Agree specific goals with the Client Partner/Account Director for the design and technology contribution to the account targets. These will vary by account and contract lifecycle phase, including areas such as revenue generation, cashflow, EBIT, ICGM, pipeline, NPS and RFT.
Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.
Direct the Service community resolve service issues with technical advice as necessary
Role model the C&SD culture and ways of working
 

Drive your team

Challenge C&SD people to deliver outcomes effectively. Provide feedback where things have gone well or need improving
Ensure C&SD delivers the right resource, in the right place, at the right cost, doing the right things (This is the India first principle)
Challenge all Operations and other teams to deliver their functional responsibilities
Accountable for those performing design work on the account, whether BT, technology partners or third parties
Mentor and share knowledge with others
Promote growth within your account. Document and celebrate opportunities regardless of how big or small they are
 

Know you’re in good shape (get the basics right)

Ensure solution roadmaps are current, available and fully aligned to the account plan and Customer plans. Evidence and celebrate where items from your roadmap are contracted
Ensure all design documentation is managed in a quality fashion (versions, TLF, etc.)
Ensure a proactive schedule of technical audits are carried out, with remedial actions followed through and closed
Drive design best practice within the account, including:
Adopt design patterns and repeatable solution best practice across account domains
Adopt use of best practice design tools within your account
Ensure operational teams complete root cause analysis and implement learning for issues and especially P1 incidents. Look for opportunities where C&SD can “design out” issues
Ensure appropriate design governance and quality controls are in place for approving and executing planned change controls
Run quarterly reviews with Senior Manager C&SD on account plans, adherence and C&SD ways or working
 

Know your customer

Document your customer business priorities and corresponding technology drivers
Document your key stakeholder map and influence map
Document where customers have EOL services, share the risks with the customer and service assurance team
Lead the development, ownership, agreement and profitable delivery of the customer technology roadmap
Understand your customer governance and approval processes across the design and delivery lifecycle, including Architecture, Technical, Commercial, Change board, Delivery and Acceptance
 

Lead from the front

Provide thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions
Act as a point of contact for technical expertise to advise senior stakeholders, internal and external
Provide design authority for complex solutions and/or platform design
Provide consultancy on designs for multiple platforms and/or solutions.
Contribute to the on-going development and adoption of BT’s strategic toolset
Continuous personal development to maintain awareness and able to credibly speak on emerging trends and technology
 

Key / unique decisions made by this role

Decide on the design scope to leading edge high impact and high risk network platforms and/or customer solutions
Propose technical strategy to product / propositions teams and/or customer solutions factoring in high impact and high risk
Ensure the appropriate team manage risk effectively. E.g. testing.
Decide on approach to resolving customer affected issues to leading edge high impact and high risk platforms and/or customer solutions, as appropriate
Decide how to re-use solution designs
Decide on implementation approaches of technology related transformation activity
 

Problem solving

Solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions
Solve problems that are complex and unknown, and may lie outside the domain of the role. Problems may impact a single network platform and/or customer solution supporting multiple services. The most complex problem will be platform wide, impacting multiple services (and include multiple vendors) or cross-portfolio solutions
Deliver significant stakeholder influence may be required to resolve problems supporting Customer Success and the wider Operations team. Give technical guidance to others to help resolve issues outside of the domain of the role
Support Customer Success and the wider Operations team major jeopardy if customer and BT context (sales, commercial exposure, exec. escalation) requires
Encourage supporting Service Assurance and Customer Success teams to deliver BAU resolution RFT without needing intervention
 

Change management

Accountable for ensuring the environment inventory is maintained to an accurate level by ensuring correct investment in systems
Accountable for ensuring the environment is documented at an end-to-end architecture level, product service architecture, and site architecture level
Accountable for ensuring Technology and Service Assurance – particularly 3rd line resolvers -understand the end-to-end architecture and how the various products/solutions hang together
Advocate for customer feedback into product bug fixes and improvements
Accountable for ensuring the customer environment is properly proactively alarmed in event monitoring systems
Make authoritative recommendations on design tools and processes for platforms and/or customer solutions, where appropriate
Support as necessary the resolution of in-life issues to high risk and high impact platforms and/or customer solutions
 

Measure of success

Delivery of right first time solutions.
Net Promoter Score for relevant customer(s)
Evidence of successful transformation measures – e.g. step change in processes, innovative designs based on, or leading to, enhanced best-practice, cost reduction
Positive revenue measures for Global roles
Reduction in cycle time (efficiency)
Engaged people
Reduction in escalations
Issues managed with LT and resolutions and improvement driven down
Reduction in incidents
 

Skills and Experience Required

Solution Leadership
Excellent understanding of technologies and technology trends like SDN, Cloud, UC and Contact Centers.
Excellent understanding of BT’s portfolio and Operating model
Executive Customer Relationship Management (to C level)
Virtual Team/Matrix Leadership (up to 50 people)
Business and commercial accumen
Transformational and Fiscal Management
As a solution lead on major accounts with revenue of > 25M
As a solution lead driving opportunity development and qualification on major accounts or prospects
Managing financial targets (Sales and cost)
Managing a virtual and international team
With driving transformation and optimisation in a solutions environment
 

What we offer

Compensation and benefits:

Attractive salary
Cafeteria package – HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
 

Work atmosphere and community:

New high-class offices both in Budapest and Debrecen
Wide-range of company and community programmes (including support for different sport activities)
 

Flexibility:

Family-friendly culture
Smart working approach (hybrid working model, 3 together, 2 wherever)
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.