What will be your roles and responsibilities?

Daily monitoring of Hungarian and EDM DTA cases raised for vehicles and taking ownership of escalation process

Preparation of further phases – addition of new carlines and new markets
Daily DTA report with 100% visibility and a robust escalation process 
KPI measurement and reporting to management and market reviews
DTA Dashboard support (daily refresh and maintenance, development based on user experience)
Reducing VOR/Downtime to a minimum with proactive actions and communication
Cooperating with CV Uptime projects where practical
Communicate with all departments involved: 

FoE, CV Uptime, NSC, Liive team, CRC, Dealers, PS&L, Merchandiser, etc.
Analyze trends and work together with concerned teams to identify and resolve, later prevent repeated issues
Explore and use connected vehicle data to support the processes
Look for opportunities for automation
Tools and resources:

PTS (DTAs, connected vehicle data)
Global Uptime (Ford Liive)
SAP (Shortage monitor, SPRINT, Product Dashboard, etc.)
Microcat (parts)
SAP Transportation Management (backorders)
MS Excel
PowerBI (preferred)
Sharepoint
Alteryx / Flowcraft (preferred)

 
Qualifications
Requirements for the position:

Strong business acumen coupled with commitment to quality
Project management experience – enabling cooperation across multiple departments
Min. 1-year experience in FCSD area is an advantage
Self-development skill for learning new tools and new processes
Strong analytical skills (strong MS Excel skills are essential)
Data driven: collect, analyze, report and support decision making process
Communication skill to speak with impact
Critical thinking skill to foster innovation
Problem solving skills to identify root cause of an issue and find resolution in structured manner 
Time and priority management skills to boost productivity and efficiency
Fluent English both written and spoken
 

What you’ll love about us:

 Being part of a fully supportive, collaborative, and dynamic team 
 Hybrid working model with 4 days a week on-site 
 Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive companies in the world 
 Shuttle bus service between local train station (Békásmegyer – HÉV) and the office 
 Cafeteria – Benefits package 
 As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days