As Cash Collector you are part of the story to shape our Solution Center Europe (SCE) building from scratch, empowered to dive into new structures and aspired to take us to the next level.
WHO WE ARE?
We are a safe, proud, diverse, equal, inclusive and family-like organization with principles everyone can relate to on a personal level.
A team to which everyone wants to belong to, where employees have a tangible impact on the business performance and their colleagues’ lives.
A sustainable and stable company where work –life balance is valued, where employees find professional fulfilment while realizing a flexible, hybrid- type of working and where the concept of „working from anywhere” or „parents welcome” is not a buzzword, but a fundamentum.
A brave, pioneer, trendsetter community where different opinions and views are valued, respected and believed to be the drivers of the joint success.
A modern company where experts jointly strive for great quality and efficient solutions for our customers.
A dynamic solution center where individual development with a clear career of challenging, complex, value – added roles and fair recognition is a base.
A workplace where explaining the why, and understanding the higher purpose is a base of a joint communication and where employees speak a joint language of shared vision and values.
Your responsibilities
- Implement personalized follow-up strategies for clients in the AR portfolio including regular client follow up and root cause analyses of non-payment and register in ELOFICASH.
- Negotiate and monitor agreed payment schedules
- Dunning process and payment reminder follow up
- Identify and mitigate the risk on non-payment
- Dispute management, including correction, cancellation, CN issuance
- Ensure that all steps of the recovery procedure has been carried out before the legal procedure
- Validate customer accounts in the customer database
- Proactive collaboration with treasury and collection departments
- Creating and updating DTP-s and process documentation
- Participate in projects assigned to the role (incl. Process optimization support).
- Follow rules and regulations and ensure KPIs are met.
- Provide qualitative customer service.
- Be adherent to agreed service levels, policies and procedures
- Engage in collaboration with the business and stakeholders to develop a professional relationship.
Your profile
- At least 3 years of experience in Cash Collector role or Customer Service position.
- Accounting experience in other processes beneficial
- Proven track record in process optimization
- High proficiency in the end-to-end O2C process
- Professional accountancy qualification
- University degree or equivalent experience, preferable in accounting or business
- Fluent language knowledge in French/German/Italian/Spanish and good in English
- Complete familiarity with Microsoft Office or equivalent tools
- User level experience with SAP FI and any Collection ERP system
- Enthusiasm for establishing and ramping up a new Shared Service Center
- Entrepreneurial & Self-starting attitude with the ability to work independently
- Strong team-player who can build and motivate a process team
- Ability to pay close attention to detail and prioritize the right things at the right time
- Excellent communication skills
- Strong continuous improvement & quality mindset
- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
- Strong customer focus with the goal to make life easier for the customerAbility/willingness to travel – once circumstances allow to do so
Your benefits with us
It goes without saying that we offer attractive conditions such as:
- With us, you experience an SSC-start-up environment with all the possibilities to build it up together
- Flexible working arrangements
- Attractive remuneration, including special benefits, e.g. company events, fitness & health offers or modern co-working workplaces.
