Are you passionate about building relationships and ensuring customer success?
Do you enjoy being part of a successful team?

Join us as Customer Care Representative with French Speaking Representative

As a Customer Care Representative, you will be responsible for:

• Supporting requests via email, phone and web for direct customers, distributors and the Sales team  
• Handling quote requests and entering purchase orders in SAP  
• Managing allocated key accounts and regions, and back up other regions 
• Work in cooperation with team members from Sales, Inside Sales and Technical Support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again. 
• Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers requirements 
• Co-ordinating service/goods Inwards to coordinate the return of material for repair and or restock 
• Entering and maintaining Customer Master Data plus execution of relevant security checks 
• Using customers’ portals for order management purposes. 
• Handling customer claims as first point of contact 
• Support for the collections team in case of disputed invoices 
• Ensure all transactions are compliant as per BH policies and Druck Export Control regulations. 

To be successful in this role you will:

• Be xcellent in spoken and written in French. 
• Be good in spoken and written in English.  
• Have a Graduated commercial apprenticeship 
• Distinct customer focus. 
• Have a good team player 
• Have experience in direct talk-to customer 
• Have good knowledge of MS Office applications and preferably in SAP 
• Have ideally basic technical knowledge 

We appreciate you working with us, here’s what you can expect upon joining:

• Home office possibility up to 4 days a week (after the probation period) 
• Various cafeteria benefits  
• Commuting to work support (car: net 30 HUF/km + gross 25 HUF/km, public transport: 86%)  
• Daily credit on the badge to purchase from followings: fruits, soft drinks, coffee from the vending machines  
• Company bus (from Örs vezér tere or Újpest-Városközpont)  
• Weekend travelling to home support 
• Loyalty bonus  
• On-site sport championships (darts, ping-pong, table football)  
• Health and life insurance  
• Health Week (free screening opportunities)  
• Pilates lessons, gym, recreation room