Intermediate L2 or L3 Application Support Analyst

Tata Consultancy Services

Standszám:

B11

Function:
-Reporting performance metrics on a periodic basis to the Customer stakeholders; engage with Customer and drive status report meetings; jointly work with the Customer to prioritize improvement opportunities; identify and assess service improvement opportunities
Identifying and assessing service improvement opportunities
-Participating and providing inputs for release planning
-Acting as the point of contact for the application, supporting service management / process related activities performed with relevant delivery data
-Being responsible for end-to-end services for the application cluster / portfolio being managed
-Coordinating with onsite and offshore teams as necessary during service delivery, including daily connect calls
-Following up with internal and external stakeholders (Customer and vendor liaison) to progress tickets to resolution

Your skills and qualifications:
-3-5 years of relevant experience
-Experience with automation/configuration management
-Hands on experience with Database management and languages (Oracle, SQL, MySQL)
-Knowledge in any programming language ( e.g Java, .Net)
-High level of experience with Windows 10 or higher operation systems, Microsoft Office and various browsers
-Experience with DevOPS process
-Willingness to do on-call support
-Good knowledge of ITIL framework

…and we appreciate if you have:
-German language knowledge

Offer:
-TCS has been delivering services from Hungary since 2001, making us a perfect choice if you’re looking for stability.
-We provide a wide range of benefits, including a market leading comprehensive private health care package.
-We offer extensive self-development opportunities: our colleagues have a multitude of training possibilities for personal and professional growth.
-At TCS Hungary there are both vertical and horizontal career options for those who like to challenge themselves and try out different areas and positions.
-You will be part of a global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
-You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
-An attractive compensation package.

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