UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care.

How can you make a difference?

UNICEF is seeking qualified IT Assistant at the GS-5 level in the Global Shared Services Centre in Budapest, Hungary to restore normal service to users as quickly as possible, fix technical faults, fulfil service requests, answer queries and provide other support as needed to allow users to continue working.
The IT Assistant serves as the point of contact between Subject Matter Experts (SMEs) and users/Customers in all UNICEF locations for all matters related to ICT service provisioning.

Key functions/accountabilities:

1. Provide ICT applications support
• Maintain user accounts and Segregation of duties (SOD) compliance through provisioning, de-provisioning and roles assignments in Vision ERP and IRC.
• Ensure enforcement of applicable SAP system security configuration parameters.
• Provide technical support, customization, content management, and permissions management for SharePoint teamsites.
• Prepare various reports including statistical reports on systems access, escalation/exceptions reports, audit reports, and critical transaction reports in Vision ERP and Approva.

2. Provide first-line technical or business support
• Act as single point-of-contact Single point of contact (SPoC) for ICT issues.
• Ensure service requests and tasks are recorded and appropriately dispatched to the responsible work group(s).
• Ensures Help Desk processes and procedures, with particular emphasis on technical issues/administration processes and procedures categorized per system, are well documented and updated.

To qualify as an advocate for every child you will have:

• Completion of Secondary education (high school degree) is required.
• 5 years of relevant work experience in Information Technology (IT) is required. A completed university degree from an accredited institution will be counted towards the minimum work experience requirements.
• Experience in dealing with Customer Support and Services is required
• University level courses in computer science, information systems, engineering, telecommunications, or equivalent qualifications are desirable.
• Advanced knowledge in the Microsoft Suite of Products (including Word, Excel and PowerPoint)
• Experience with a development organization is an asset
• Fluency in English (verbal and spoken) required
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish), or local language of the duty station, is considered an asset

As an advocate for every child, you will receive:

• A competitive salary which is exempted from paying national income taxes in Hungary on United Nations emoluments. Holidays and leave, including 30 days of annual leaves per year
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan
• Pension plan
• Optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being support
• Access to career development support
Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID).
This VA is open to all (internal and external candidates).