Position for candidates with disability!
Would you like to be a member of a highly qualified IT team with great possibility for professional advancement?
Would you like to play an IT support role?
Would you like to work at a place where human is a real value in business strategy?
Then your place is here with us as an IT Front office associate for a 1-year fixed term (with a view of extension) based in our brand new MOL Campus in Budapest (11th district)
Responsibilities:
- Handling incoming phone and email channel
- Handles customer incidents via troubleshooting and service requests based on catalogue
- Handling outgoing calls as per process
- Participate in backlog reduction activities
- Handle ticket response and resolution times as per Service Level Agreement (SLA)
- Performing project related administrative tasks (MS O365/WIN 10/iOS etc.)
Requirements:
- General hardware and software knowledge
- Good communication skills
- Customer oriented approach
- Hungarian (native speaker)
- English knowledge (conversational level)
- Good problem identification and problem solving skills
- Stress tolerance
- Being a good team member
- Relevant experience is an advantage (IT Support)
- Slovak knowledge is an advantage (conversational level)
What we offer:
- Stable company background not just in Hungary, but in Middle East Europe as well, in multinational environment
- Using cutting edge technology implementation, participation international projects
- Home office / flexi place – 2-3 days per week
- Great opportunity to improve your hard and soft skills as well, Professional/Technical, soft skill and language trainings
- Helpfull team with suportive leader
- Possibility to meet the team members in person
- Internal and external soft skill related training, Technical training (Microsoft, Cisco), Li learning, Microsoft learning, Plurar site and language knowledge (English)
- related trainings
- Carrier possibilities within MOL ITD GBS and MOLGroup (Professioal lead or technical (architect) field)
- Participating vivid company organised events
- Competitive benefit package with a maximized fringe benefit and 10% annual bonus
- Free health screen programs
