About the job

Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide. 

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? 

The Manufacturing & Supply (M&S) Services is responsible for delivering and supporting Global M&S teams in partnership with Business and Digital, and drive priority and transformative initiatives across M&S. The team members of M&S Quality Complaint Management Services will act as partners in carrying out tasks and fulfilling responsibilities to support the identified and established quality processes delivered from the hubs. The Product Technical Complaints team handles end-to-end activities of complaint processing. 

Main responsibilities:

• Support to handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards.
• Collaborate with internal/external stakeholders via Cross functional teams (Manufacturing sites, Customer Service, Medical Information, Pharmacovigilance,
• Regulatory, Legal, Field Alert Reporting, risk management departments, etc.) (as applicable) for complaint management.
• Support the management of complaints in the proper database (as applicable) and perform assessment, ensuring timely processing as per defined scope. Focus on operational tasks within the complaint handling process. 
• Participate in ad-hoc meetings for product-specific complaint issues and provide timely feedback to ensure all the data necessary for complaint investigation process.
• Ensure the compliance of documentation and all Quality processes according to applicable regulations/ Sanofi standards. Handle Quality Management system (QMS) records by applying data privacy regulations, manage any discrepancies, and ensure completion within defined timelines.
• Ensure the documentation of Hub-related GxP activities.
• Abide any other responsibilities as assigned/aligned by manager. 

About you 

Experience:  

• On going studies in one of the flowing fields: Life Sciences/Healthcare, Business Administration, Engineering or Information Technology.
• Min. 20-40 -hour availability/week
• 18 month of internship 

Soft and technical skills:  

• Proficient in problem-solving, attention to detail, and good organizational skills.
• Problem solving, analytical skills (advantageous)
• Work in a team-oriented, flexible, and proactive manner
• Attentive to detail and works with precision (advantageous) 
   

Languages:

• Excellent knowledge of English language (spoken and written), German language min. B2 level (spoken and written) 

Why choose us?

• Work at a company delivering life-changing treatments to millions—with genuine commitment to patients, communities, and our planet,
• Drive Progress from within: help make our operations simpler, faster, and more sustainable with smarter solutions,
• Build your career in flexible roles, explore new areas, and grow in alignment with your ambitions,
• Collaborate with leaders and colleagues worldwide, creating effective solutions to complex challenges,
• Be part of inclusive, high-performing teams where every role matters and every voice contributes,
  

Interested? Come to us and learn more about this and other opportunities at A5!

Join an Award-Winning Team at Sanofi Budapest Hub! 

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first.

Office of the Year 2025 – Evolution Award
Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.

Marketing Diamond Award 2026 – Employer Branding
One of the highest honours at Hungary’s prestigious Marketing Diamond Awards, recognizing excellence in employer branding.

PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers
Ranked 3rd among the most attractive employers in Hungary.

Hungarian Employer Branding Awards 2025 – Gold & Silver
Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver).

Pursue Progress. Discover Extraordinary.