Task:

• Handle incoming customer contacts including but not limited to phone and email (non-sales task)
• Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form
• Follow-up on customer service issues
• Capture customer feedback
• Prepare and inform Wellness Advocates about promotions and products
• Adhere to schedule and meet department performance standards

Requirements:

• Excellent communication skills, empathic, “problem-solver” attitude
• Strong typing and computer skills (MS Office)
• Organized and detail oriented
• Ability to follow instructions, policies, and procedures
• Works well with people, proactive attitude, passionate about providing a great customer service

You will…

• be working in a new and modern office environment with easy public transport access (Budapart Gate)
• be receiving a fair & competitive compensation (performance bonus every 4th month, cafeteria, product bonus, shift and skill allowances)
• be part of a very welcoming and diverse team of 275+ people
• be working in a predictable and predefined working schedule, no constant ad-hoc changes for a great work-life balance
• be given the opportunity to join us in part-time as well
• work at a family friendly certified company and join us in our yearly family and company events
• be supported in your growth in career
• be contributing to a high quality service and we always welcome your ideas and innovative thoughts

Location:

• Budapest or it can be done from home office from anywhere in Hungary Language

Requirement:

• at least conversational level of English AND fluent/native in: – Czech/Slovak – French – Russian – Swedish – Dutch – Portuguese – Spanish – Hebrew – Ukrainian – Italian – Romanian – Hungarian – Estonian – Latvian – Polish – Danish – Norwegian – Slovenian
• Working hours: – Part-time (4-5-6 hrs./day) or Full-time 8 hours