Multilingual Contact Center Representative

doTERRA Europe Services Kft.

Standszám:

C11

Task:
– Handle incoming customer contacts including but not limited to phone and email (non-sales task)
– Use resources to answer questions and resolve concerns promptly and courteously in verbal or written form
– Follow-up on customer service issues
– Capture customer feedback
– Prepare and inform Wellness Advocates about promotions and products
– Adhere to schedule and meet department performance standards

Requirements:
– Excellent communication skills, empathic, “problem-solver” attitude
– Strong typing and computer skills (MS Office)
– Organized and detail oriented
– Ability to follow instructions, policies, and procedures
– Works well with people, proactive attitude, passionate about providing a great customer service

You will…
– be working in a new and modern office environment with easy public transport access (Budapart Gate)
– be receiving a fair & competitive compensation (performance bonus every 4th month, cafeteria, product
bonus, shift and skill allowances)
– be part of a very welcoming and diverse team of 275+ people
– be working in a predictable and predefined working schedule, no constant ad-hoc changes for a great work-life balance
– be given the opportunity to join us in part-time as well
– work at a family friendly certified company and join us in our yearly family and company events
– be supported in your growth in career
– be contributing to a high quality service and we always welcome your ideas and innovative thoughts

Location:
– Budapest or it can be done from home office from anywhere in Hungary

Language Requirement:
– at least conversational level of English AND
fluent/native in:

– Czech/Slovak
– French
– Russian
– Swedish
– Dutch
– Portuguese
– Spanish
– Hebrew
– Ukrainian
– Italian
– Romanian
– Hungarian
– Estonian
– Latvian
– Polish
– Danish
– Norwegian
– Slovenian

Working hours:
– Part-time (4-5-6 hrs./day) or Full-time 8 hours

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