Our American multinational partner company, which is supporting its clients in different areas, is looking for foreign speakers, fresh starters as well as experienced CSR colleagues for their team.

Benefits:

•        Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks

•        Risk and accident insurance

•        Chance to be part of a rapidly expanding organization

•        Training and continuous learning and certification opportunities

•        Multilingual environment, native colleagues

•        Pleasant and inspiring working atmosphere with multicultural community and state -of-the-art technologies

•        Easy to access location and modern office building (easy to reach from city centre, 10 -15 minute commute)

•        Reimbursable language courses

•        Team events and Company events (cool and youthful parties with team-games)

•        High value awards and recognitions, annual bonus for top performers, and annual salary review

Your tasks will be:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

• Handling end-user calls and web queries via tools, phone and email

• Documentation and precise administration, logging of calls on the ticketing tool

• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

• Keep the user informed, own and follow-up ongoing cases

• Maintaining and improving customer satisfaction level

Requirements:

• Advanced or native in the mentioned language and you have upper-intermediate English language skills

• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST

• A university graduate – fresh graduates are welcome!

• You have willing-to-learn attitude & customer focus mindset

• Excellent communication skills – both written and spoken

• Flexible, multitasking, dynamic personality, team player attitude

• You have logical thinking, good problem-solving skills

• Open for working in shifts