A sneak peek into this role:

In this role, youll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ These centers offer our clients locally-based skills and technical expertise to drive innovation and adoption of new technology.

IBM Security Services is looking for Level 2 – Security Analysis for 24×7* Service Support.

Why youll love your job:

– Review the ServiceNow platform for security incidents escalated by Security Desk Analysts
– Support handling of incidents in an advanced level according to Customer
– Upgrade or downgrade priority assigned by Security Desk
– Conduct secondary triage and analysis on escalated events and initial remediation for escalated incidents
– Perform containment, eradication and recovery actions as defined in the customer Playbooks and according to the assigned responsibilities and authorization
– Use Qualys Vulnerability Scanner and perimeter IDPS solutions for additional triage according to Playbooks and assigned authorization
– Raise requests to appropriate customer IT and Security administrators for actions to be taken on other customers tools and solutions according to Playbooks
– Drive internal and external communication
– Track the progress on incidents that have been re-assigned or submitted to other teams
– Review events in the environment based on the information gathered during analysis to determine if an incident needs to be created or append to existing ticket according to customer policies and processes
– Provide service in 24/7 shifts (at night and weekends as well)

What you will bring to the team:

– Effective written communication
– Process and Procedure adherence
– General network knowledge, TCP/IP Troubleshooting
– Ability to trace down an endpoint on the network based on ticket information
– Familiarity with system log information and what it means
– Understanding of common network services (web, mail, DNS, authentication)
– Understanding of host based security tools such as Anti-malware, and EDR
– General Desktop OS and Server OS knowledge
– TCP/IP, Internet Routing, UNIX / LINUX & Windows
– Strong analytical and problem solving skills

Experience with the following are bonus points, but not necessary, you can learn them at IBM:
– Previous SOC experience

In return we provide you with:

– Dynamic, diverse, inclusive, and supporting environment
– Professional, skill-growth opportunities, reskilling possibility
– Access to worldwide leading technologies
– Agile office area
– Hybrid working model
– Competitive compensation and benefits package including healthcare

And dont worry if you dont tick every single box in the requirements. Were always looking to hire for potential and the right mindset – so wed still love to hear back from you.