JOB DESCRIPTION
We are looking for a Technical Support Engineer for our industry-leading global manufacturing Partner.
What will be your tasks in this team?
Provide high-level availability and technical support for the Client regarding complex issues
and identify the best solutions
Hardware/software troubleshooting of smart devices by phone, remotely, or on the spot (requires traveling monthly/bimonthly up to 1 week, within Europe)
Analyze, resolve, respond to, and document tickets
Responsible for the efficient and safe operation of equipments to perform duties required
Other tasks and responsibilities based on the candidates experience (this is a job where you can learn and widen your knowledge in the field of mechatronics)
BASIC QUALIFICATIONS
Technician or Engineer degree and/or equivalent electrical, mechatronics or mechanical experience
Prior experience in tech support, desktop support, service engineering or a similar role
Basic knowledge of Linux
Understanding of basic electrical equipment
Fluent English and Hungarian
Ability to work in a highly regulated environment
Excellent problem-solving abilities and a solution-focused mindset
Technical, troubleshooting, and analytical skills
Able to work independently and in a team
Attention to detail and sense of urgency
PREFERRED ADDITIONAL SKILLS, PERSONAL TRAITS, EXPERIENCE
Ability to handle clients professionally during all interactions
Strong written and verbal communication skills
Experience with programming languages and JIRA (interest is also great)
Basic knowledge of SSH, WinSCP is nice to have
WE OFFER
People- and value-focused Swedish organization culture – Diverse and inclusive company values, flat hierarchy
Competitive compensation
Remote working most of the week but if you prefer working from the office, we have a workplace with a view of the Danube close to Boráros square
Flexible working hours
Home office compensation monthly
Private health care with dental care services
LinkedIn Learning account and Udemy license
Annual budget for learning languages
Trainings, workshops, and conferences (hard- and soft skills)
Monthly budget to buy some goods to make the days easier (fruits, veggies, cheese, etc.)
Office massage weekly
Extra 5 days parental holiday for new dads
Extra holiday around your birthday to celebrate yourself
What we do as Sigma Team after work:
We have multiple sports-related programs and initiatives: sports month 4x a year with prizes and we support sporting activities (rental fees, entry fees) if you exercise with a group of colleagues
Regular fun teambuilding activities online and offline: hiking, game nights, trivia, charity, and cultural events
Also at Sigma, you will have the opportunity to:
Work with world-known companies and turning your ideas into R&D projects
Inspiring, supportive work environment: friendly and open community with caring leaders
As an acknowledgment of our dedication towards the professional- and personal development of our employees, we are especially proud of our „The Coaching-mindset Company of The Year in 2022” certification
We offer a long-term partnership with us: contract with indefinite duration, employee status, full-time position (40 hours/week).
For more information and application visit our stand A30.
