YOU will be involved in the following tasks:

Position Summary:

Responsible for supporting Customer Services, working with related departments (including D&L, commercial, finance and planning) to resolve escalated issues relating to customers, orders, allocations, non-compliance with standard business rules, returns and quality notifications. Responsibilities also include development and improvement of cross-functional processes and introducing best practices from other businesses.

Areas of responsibility:

Support team leaders in resolving escalated issues from the CS teams by interfacing with other functions regarding:
High profile issues with orders
Complex order-related issues
Broken customer services processes
Customer complaints
Consignment related discrepancies
Provides guidance to CAR Leads and Team on order issue resolution
Subject matter expert on order processes and systems (SAP, e-systems and other automation tools) used by Customer Service organization
Determines solutions for complex customer requirements
Quality Notification (QNs) monitoring, Root Cause Analysis, and Process Improvement implementation for recurring QNs.
Serves as a mentor to the Budapest CS teams regarding process excellence and defect resolution.
Works closely with CS teams, other Supply Chain functions, and the Commercial teams to ensure business rules are applied to orders properly.
Works with Planners and Commercial to resolve Allocation/Sales Control issues
Drives opportunities for improving/leaning out CS processes
Support CS in internal and external audits by obtaining requested evidence

What YOU will bring to the team:

• In-depth knowledge of order to deliver SAP functionalities required
• Strong organizational skills and multi-tasking ability
• Excellent internal & external customer focus
• Strategic thinker with ability to identify process enhancement opportunities
• Strong networking and communication skills
• Results oriented with ability to adapt to changing deadlines
• Experienced in working effectively at plant and corporate levels in and across a functional environment
• Competence in Microsoft products (Excel, Word, PowerPoint)
• German language is an advantage

In exchange we offer YOU the following benefits:

Cafeteria and Private Health Care Insurance
Flexible working arrangements and home office possibilities
Structured onboarding support
Diverse career paths (people management, subject matter expert)
Development opportunities (free language courses, online learning courses)
Company events, CSR activities and possibility to join social groups