Czech or Slovak Speaking Customer and Colleague Engagement Centre Team Manager

Tesco Business Solutions



Roles and responsibilities
Providing operational support and leadership for a team of 20-25 professionals
Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
Monitoring the quality and productivity of the team’s processes
Setting individual targets to team members, measure and monitor their work, recognizing great performance and encouraging a focus on development and career aspirations
Ensuring equal career development opportunities for all colleagues in my team
Drive the team towards implementing the strategic vision of the department in accordance with global directions, local standards, business requirements and supports the achievements of agreed targets
You will be great in this role if you have:
College/University degree
Upper-intermediate level English knowledge
Advanced Czech or Slovak language knowledge
Hungarian language is an advantage
5+ years of relevant work experience
2+ years of leadership experience
Excellent communication skills (both verbal and written)
Great problem-solving, risk and escalation management skills
Experience in balancing priorities in a fast-paced, constantly changing environment to meet tight deadlines
Advanced MS Office (Microsoft Word, Excel, Outlook, Access) and reporting skills

Please note that this position is a maternity cover for at least 2 years.

What we offer
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

Competitive Compensation package based on your experience and skills (eligibility for annual bonus, Healthcare package, Cafeteria, 10+5% shopping discount in every Hungarian Tesco store)
Career Growth is not just a cliché – we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
Solid Business Background with more than 100 proud years of company history
We are a Great Team and we are not fond of any formalities here
Modern Office with great location (e.g.: free parking)
Hybrid Working policy

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