As Duty Management Professional you will be working with stakeholders across the globe. Responsibilities include, troubleshooting and taking ownership incident management for BT. This is an exciting opportunity to build customer relationships and customer satisfaction.

This is a full time permanent position and the working pattern is a 24/7 rotating shift. Can be based in Budapest or Debrecen.

Main tasks:
– Act as Incident Manager on Crises/Major P1 incidents – P1 Notifications, bridge calls, driving to resolutions.
– Receive phone call/mail request escalations from customer/SRM/account team based on ticket Severity/SLA
– Evaluate Customer Business Impact: High impact on customer satisfaction and retention based on the customer experience.
– Take ownership of the incident and drive agents to make real progress toward resolution with the tickets.
– Make sure Customer is informed during the incident progress and until the incident is totally resolved and/or take ownership of full communication

Skills required for the job:
– Previous experience in tele/data communications environment or in a Escalation/Incident Manager Role
– Good understanding of Network Solution (voice/Data) would be desirable
– Excellent customer care skills
– English on a fluent level
– Any other European language would be an advantage

Benefits:
– Competitive salary
– Shift allowance on top
– Annual bonus
– Gross 600 000 HUF yearly Cafeteria
– Medicover health insurance package
– Great variety of discounts from BTs partners country-wide
– Sparkling events and opportunities within the company

Jelentkezésedet várjuk a(z) A2 standon!