IT Analyst II. – CRM

AGCO Hungary Kft.



AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery and infrastructure. As a Fortune 500 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of over 9,200 dealers and serve more than 140 countries. While headquartered in Duluth, Georgia, AGCO has manufacturing facilities all over the world creating and distributing their full-line of products, including Challenger, Fendt, GSI, Massey Ferguson, and Valtra.

The IT (Business) Analyst is an integral part of the Product Teams in the Agile Software Delivery Process. The BA enriches the team in the areas of Requirements Engineering, Continuous Testing and Production Support

What You Will Do:
Contribution to refinement of User Stories and Features
Methodical support in generating ideas with Product Owners, Product Managers and Subject Matter Experts
Documentation, checking & understanding of requirements
Contribution to definition of acceptance criteria
Solid comprehension of the integration points with other systems and communication of the effects of possible system changes in cooperation with other teams
Contribution to the definition of wireframes and visual designs
Support of the global development teams in clarifying requirements
Visual representation of business processes
Support in estimating efforts for new developments and improvements
Knowledge transfer for new and changed functions for the change management process
Continuous Testing and Deployment Activities:
Quality assurance of the implementation of technical and functional requirements
Planning and execution of tests
Definition of test conditions and scripts
Support in setting up test automation
Analysis of test results
Support & execution of deployments across lower environments
Execution of pre and post deployment activities in Lower and Production environments
Production Support:
Successful processing of customer and dealer inquiries for troubleshooting and changes as part of the AGCO IT incident process
Error analysis and support of the development team in troubleshooting
Monitoring of the system uptime
Strong drive on Customer Centricity (Farmers First)
Active participation and preparation for agile ceremonies such as Product Increment Planning, Sprint Planning, Refinements, Sprint Reviews and Retrospectives
Responsibility for compliance with all AGCO guidelines by all employees and teams, as well as compliance with all control processes and standards

What You Will Bring:
Relevant experience in software development & Integrations
Knowledge of agile methods (e.g. SAFe) is an advantage
Proven experience in MDM processes, Identity Management and routines related to Data Stewardship
Knowledge of Data Privacy legislation such as GDPR, consent and legal basis principles
Experience in requirements engineering, testing and production support
Analytical comprehensive thinking
Independent and solution-oriented behavior
Strong analytical, holistic and conceptual thinking
Bachelor`s / Master`s degree in computer science, IT, engineering or equivalent education
Several years of professional experience
Excellent communication skills and team-player attitude as well as the ability to interact with IT departments and any level of management.
Good communication skills in spoken and written English (German is an advantage)
Successfully influencing different groups and teams in a complex environment

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