AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery and infrastructure. As a Fortune 500 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of over 9,200 dealers and serve more than 140 countries. While headquartered in Duluth, Georgia, AGCO has manufacturing facilities all over the world creating and distributing their full-line of products, including Challenger, Fendt, GSI, Massey Ferguson, and Valtra.
AGCO Hungary as a subsidiary of an international corporation is NOW looking for:
This position is responsible for working in the Service Desk area to provide effective first line IT Support for any IT problems or Service Requests. This role provides a central point of contact for all users of IT Computer Systems. The role is responsible for recording, monitoring and progressing all IT problems and Service requests through to a timely and satisfactory resolution. Administration of User Access to all hosted IT systems. This role will support business and Operational hours and will require some flexible shift working.
What You Will Do:
Taking phone calls from EME business users (primarily), and users working from other locations (secondarily)
Logging Incident and Request tickets over the phone or via Self-Service forms in ServiceNow tool
Assisting users with basic IT issues right away
Dispatching more complex and complicated issues to L2 support teams
Fulfilling standard requests for the business in various IT systems
Making sure all authorisations and approvals are in place before completing/dispatching Requests
Assisting other Service Desk teams where necessary
Spotting any process deficiencies and ineffectiveness and informing the Service Desk Lead
Escalating issues using the appropriate hierarchy flow in case resolution is delayed
Handling of SOX/audit related admin tasks including Joiners/Leavers process
Assisting Major Incident Manager in case of Priority 1-2 Incidents
Pursuing continuous day-to-day operation with German colleagues and customers
What You Will Bring:
Excellent communicational skills, verbal and written
Good Customer Service skills with both internal and external contacts
Good decision-making skills
Must be fluent in English language. Both verbal and written. B2 level German knowledge is a must, French or Italian language is an advantage.
A good understanding of SOX policies and procedures and how they impact User administration responsibilities.
Good knowledge of PC skills including windows and Microsoft office product