This Technical Analyst role will be an integral part of VBTS Intelligent Operations team from Business VOIS. Technical Analyst will operate within the Vodafone Business’ Customer Operations team to service the AWS Distributed MEC products, exclusively the ones that belong to in-direct and direct customers (AWS Led/VF Led). He/She will be a centralised Resource focused Distributed MEC deployments across UK/DE/ES regions acting as the primary technical resource who would be responsible to drive Vodafone global operation teams to resolve key issues across the Product.
What you’ll do:
Have the accountability to solve complex & chronic product related problems working closely with the Service Manager, AWS, Product Team, Network Standards & UK/DE/ES OpCo’s
Articulate problems in the best possible way to peers, subordinates, senior managers as well as C-Levels where required
Provide consulting support the customer front ending teams like Service desks, Service management & account managers / sales managers where required on chronic technical issues governing/driving a robust action plan either through Vodafone operation or an external carrier or third party.
Take Proactive action when deficiencies in the Service Design or Product RUN lifecycle are highlighted to co-ordinate resources across stakeholder groups from beginning to resolution
Co-ordinate with Product owner or Product architect based on the escalation types.
Ability to educate stakeholders on operational experience to help shape the future operating model, PoC & Pilot test with other internal and external teams and contribute constructively
Ensure implementations drive the best outcome for Vodafone, removing risk and possibility of SLA breach and revenue exposure – whilst also ensuring action taken is data driven, e.g. ensuring alarming & Incident Processes include tolerance to allow our teams to take action before contractual criteria is exposed
What you’ll bring to the team:
Solid understanding of networks and how networks contribute to overall success of business products in Telecom industry
Expertise across Multi-access Edge Computing capability, specifically AWS Wavelength/Outpost & Vodafone Networks, whilst also having the appetite to learn new technologies and to drive operational teams logically to support others understanding best practice from other Products as well.
Innovative mindset – think beyond boundaries and contribute towards adoption of latest tools/technologies that make us more efficient
Experience in agile ways of working
In return we provide you with:
A dynamic environment where innovative ideas are always welcome;
A collaborative community where your professional goals and work are supported by a diverse team;
Access to internal trainings through Vodafone University and external trainings via other providers;
A supportive internal coaching and mentoring culture;
Opportunities to participate in company activities and Vodafone Foundation events;
Corporate assets including a laptop and mobile phone with Vodafone RED subscription (unlimited talk, text message, and data within the EU)
Vodafone HOME discounted fleet services for employees and their friends & family
Private Medical Services;
Employee Assistant Program to support your wellbeing and mental health
Currently, we are trialling a flexible and hybrid way of working to ensure our colleagues’ wellbeing and health & safety; we combine working from home with meeting max 2 times/week in our fully refurbished, digital office in Budapest