Our prestigious multinational partner company is looking for German Speaking Technical Support Partner Manager colleague.

Why it is a good opportunity for you:

• Value added processes, complex tasks – good motivator for long term
• Attractive work environment
• Good internal movement opportunities
• Corporate key client portfolio

What you will be doing:

• Monitoring and managing the activity and performance of the outsourced Contact Center Operations together with the cost of services in accordance with the Statement of Work
• Act as Interface between Lexmark and Partner
• Managing the implementation of new services
• Continuously improving Customer Experience
• Analyze and improve supporting procedures
• Act as interface and escalation point with partner for all matters: technical, process, systems, financial
• Track payment of invoices to partner and credit notes from partner to Lexmark
• Ensure process and system change requirements are implemented by partner in due time
• Contribute to teamwork, and cooperate with all members focusing on the entire EMEA Region
• Understand and apply systems, tools used by EMEA Service Organization (Dynamics CRM)
• Project management: initiate or coordinate and lead assigned contact center projects

Requirements that make you the best candidate:

• Fluent in English and German
• 3+ years of experience in contact center environment and/or service delivery organization
• Third Level education preferably to business degree level
• Leadership experience is preferred (Team Leader/Supervisor, 1st line manager experience) however, there is no direct people management responsibility
• Project management skills
• Pro-active working approach, sense to facilitate, problem solving attitude
• Technical Skills: intermediate level in MS Word, Excel and PowerPoint